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Job description
You'll be the first voice a customer hears when they come to Harper, handling high-volume, high-intensity phone work, learning about businesses, and capturing information to power the company's systems.
Handle back-to-back customer calls, capture information with precision, be the face of Harper, flag edge cases, and feed the system with clean, accurate notes.
You'll thrive in this role if you've done high-volume customer work before, can type fast while talking, have business sense, stay organized under pressure, and genuinely enjoy talking to people.
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Finance • Tech, Software & IT Services
Harper is a leading commercial Excess & Surplus (E&S) insurance brokerage, specializing in providing tailored insurance solutions for unique or hard-to-place risks. We serve a diverse client base through a full-service approach, covering the entire insurance lifecycle from initial prospecting and quoting to binding and ongoing policy servicing. At Harper, we differentiate ourselves through a significant investment in technology. Our proprietary, AI-powered platform streamlines processes and enables our team to deliver efficient, data-driven solutions, ensuring clients receive competitive terms and exceptional support. We offer a dynamic environment for insurance professionals seeking to leverage technology and expertise in a growing market.