Duty Manager

Role Overview

The Duty Manager is a senior operations position providing leadership for a team of up to 35 engineers supporting 100+ clients on a rotating shift pattern. The Duty Manager is responsible for the efficient and professional execution of activities associated with providing an unreasonable level of hospitality for our client's mission critical system.

What You Will Do

Key responsibilities of the Duty Manager are: Major Incident / Critical issue early detection and fast remediation for all matters during their shift. Ensuring all client requests, incidents and problems are addressed in a timely and professional manner. Stand up calls with their team managing proper hand-over of activities and client status between shifts and teams.

Why It Might Be a Fit

The Duty Manager will have primary responsibility for the rating & review of each of the employees dedicated to rotating with the Duty Manager with input from the Tower Manager. The Duty Manager will also identify and implement operational process improvements across teams and provide detailed and accurate job performance feedback for each resource working under their guidance.

Requirements

• Leadership experience
• Operations management
• Team management
• Client service
• Incident management
• Process improvement