Systems Engineer

Role Overview

We are looking for a motivated System Engineer to step into a client-facing, operationally critical role. The role involves supporting a 24×7 operational environment, owning Level 2 analysis, and serving as a trusted point of contact for clients.

What You Will Do

Support a 24×7 operational environment, own Level 2 analysis, troubleshoot and resolve application and infrastructure incidents, and serve as a trusted point of contact for clients.

Why It Might Be a Fit

The ideal candidate will have 3+ years of experience in proactive support and infrastructure/application monitoring, familiarity with Global Command Center, Service Desk, or Frontline Monitoring operations, and strong interpersonal and communication skills.

Requirements

• 3+ years of experience in proactive support and infrastructure/application monitoring
• Familiarity with Global Command Center, Service Desk, or Frontline Monitoring operations
• Hands-on experience with Application/Infrastructure Monitoring tools and solutions
• Solid experience with Windows Server environments,.NET-based application support, IIS, worker processes, Web.config, and Event Logs
• Foundational knowledge of networking and Azure Monitoring
• Intermediate SQL skills — including SQL Jobs, queries, blocking scenarios, and Always On configuration
• Experience with ITSM platforms such as ServiceNow or equivalent Service Desk tools
• Basic understanding of ITIL framework (V3.0 Foundation certification is an advantage)
• Ability to create clear, visually compelling data reports using Power BI, Excel pivot tables, and charts
• Strong command of written and verbal English; international support experience (US or Europe preferred)