Service Desk Analyst

The Service Desk Analyst provides level one and level two support assistance to client users experiencing problems with IS supported hardware and software across St. Clair Health in Pittsburgh, PA. Responsibilities include identifying and resolving desktop/laptop hardware problems, prioritizing and escalating tickets, and resolving endpoint management.

Requirements

• BA or BS Degree
• IT Certifications
• 2-5 years experience from a Health IT or highly regulated environment
• 1-4 years experience in information technology management from a healthcare setting
• Strong networking background
• Network security