Customer Service Representative

Role Overview

We're looking for a customer-focused individual to be the primary point of contact for Direct Buy customers, ensuring they receive exceptional service and support. The role involves handling customer inquiries, managing orders, and collaborating with Sales and other departments to deliver seamless customer care.

What You Will Do

Engage with customers through various channels, review and verify orders, process orders and requests, communicate with customers about order changes and product availability, and collaborate with teams to deliver customer care.

Why It Might Be a Fit

The ideal candidate has 3+ years of experience in a B2B customer-facing role, excellent communication skills, strong problem-solving abilities, and a deep commitment to delivering outstanding customer service.

Requirements

• 3+ years of experience in a B2B customer-facing role
• Excellent communication skills
• Strong problem-solving abilities
• BS/BA Degree in a related discipline or equivalent experience
• Familiarity with Salesforce and order management tools