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Job description
Join the dedicated team at our HCF Eastgardens Branch. As a Branch Member Consultant, you'll be the face of Australia's largest Not-For-Profit Health Fund, providing exceptional customer service and guiding members in making informed healthcare choices.
Embrace face-to-face and telephone needs-based selling, highlighting our diverse range of health, life, and other insurance products. Ensure resolutions to our members' problems that go beyond expectations.
Possess a keen drive to make a difference in members' lives, with experience in needs-based selling being highly desirable. Proven background in customer service environments, with the ability to build rapport quickly and confidently.
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Finance • Healthcare • Nonprofit
HCF Australia is the nation’s largest not‑for‑profit health fund, serving over 1.8 million members with a comprehensive suite of insurance products—including health, life, travel, pet, car, and home & contents coverage. Founded in 1932, HCF combines a long‑standing commitment to affordable, high‑quality care with a track record of industry innovation, such as pioneering multicover plans and on‑demand injury cover. The organization prioritises member outcomes by delivering clear, accessible services and reinvesting surplus into enhanced benefits, research initiatives, and the HCF Catalyst program that supports emerging health‑focused businesses. HCF also fosters a diverse, inclusive workplace where staff are encouraged to thrive, reflecting its broader mission to improve health and wellbeing across Australia.