This position is responsible for handling 24x7 operations infrastructure support services of all non-production and production environments in the area of responsibility. Handling the use of analytics to improve service, availability, and customer interactions; handling incident resolution and issues escalated by vendors; transitioning knowledge from design / build teams. Handling operational vendor performance management.
Requirements
- Bachelor degree and 2 years in Information Technology OR Technical Certification and/or College Courses and 4 year Information Technology experience OR 6 years Information Technology experience.
- Knowledge of ITIL v3 framework
- Knowledge of ITSM systems
- Knowledge of all Infrastructure technologies, including monitoring and event management technologies
- Experience with UC/Collaboration and Executive Support, including mobile devices (laptops, tablets, handheld)
- Experience with Broadcom VCF SAN and Nutanix AHV hyperconverged platforms.
- Experience with migration, automation, CICD, Scripting, Storage, Middleware, including Server, OS, Virtualization, and Container technologies.
- Experience with Network, Voice, Call Center and Network (data and voice) technologies
- Supplier management
- Infrastructure hardware support and engineering experience of Dell, HP, or Cisco technologies.
- Continuous improvement
- Incident management
- Knowledge of required technologies (incl 3rd party solutions)
- Problem Management / RCA
- Customer service oriented
- Adaptability and ability to introduce / manage change
- Drive conflict management in high pressure situations
- Performance / metrics-driven decision making
Benefits
- 401(k) savings plan
- pension plan
- paid time off
- paid parental leave
- disability insurance
- supplemental life insurance
- employee assistance program
- paid holidays
- tuition reimbursement
