Client Advocate

Role Overview

The Client Advocate plays a critical role in ensuring HMG clients remain loyal and satisfied by ensuring best-in-class service. This person is responsible for overseeing a portfolio of clients to ensure their service needs are handled timely and efficiently.

What You Will Do

Serve as your client’s official liaison, know and manage client needs, expedite client issues, keep clients informed, and manage client satisfaction.

Why It Might Be a Fit

This role requires effective communication skills, cross-functional collaboration, strong organization skills, and the ability to work independently. The ideal candidate is self-sufficient, disciplined, and eager to learn.

Requirements

• College degree or at least 3 years of experience working with client accounts
• Effective communication skills (verbal and written)
• Expert in cross-functional collaborations and communications
• Strong organization skills
• Open to coaching and feedback
• Self-sufficient and disciplined
• Knowledgeable of Microsoft applications including Excel
• Ability to travel 25% for in-person client meetings and Company or team-mandated events