Technical Support Specialist

Role Overview

As a Technical Support Specialist, you will serve as the primary point of contact for customers, handling inbound calls, support tickets, and inquiries. You will be responsible for troubleshooting technical issues related to our medical imaging software and ensure consistently positive customer experience.

What You Will Do

Respond to inbound phone calls and customer inquiries, troubleshoot user issues related to data transfers, network connectivity, and general product use, and provide clear guidance on product features and usage.

Why It Might Be a Fit

You will have opportunities for professional development and career advancement, and will be part of a collaborative and supportive work environment that values your ideas.

Requirements

• Previous Experience with Windows, Windows Server, and Office 365
• 1+ years of working knowledge of common information technologies and systems
• Ability to Manage multiple projects simultaneously while maintaining high customer service standards
• Proven ability to troubleshoot common IT problems
• Excellent verbal and written communication skills
• Strong customer-service orientation
• Proven reliability with the ability to manage multiple priorities simultaneously

Benefits

• Medical, dental, and vision insurance
• 401k matching
• Remote opportunities
• Paid time off
• Paid volunteer day of your choice