The Account Resolution Specialist will protect revenue, strengthen customer relationships, and use communication and negotiation skills to retain accounts. This role involves high-impact conversations, problem-solving, and influencing outcomes to make a measurable difference every day.
Requirements
- Contact customers who have submitted termination requests to understand concerns and actively work to retain their business.
- Utilize advanced phone-based objection handling and negotiation techniques to address customer concerns and prevent cancellations.
- Track and report on revenue saved from and overall retention performance.
- Proactively monitor customer accounts to identify churn risks and initiate outreach before termination occurs.
- Support retention efforts through both reactive save calls and proactive engagement strategies.
- Review customer contracts and account details to ensure compliance with pricing, terms, and usage.
- Partner with sales, customer success, and operations teams to resolve customer issues impacting retention.
- Maintain accurate documentation of customer interactions, save attempts, and outcomes
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Retirement Plan
- Tuition Reimbursement
- Generous Paid Time Off
