Senior Implementation Consultant, Clinical

We are seeking a Senior Implementation Consultant to support the clinical projects and ensure a successful implementation of Homecare Homebase's home health and hospice software. The ideal candidate will have 3+ years' experience in home health or hospice field, customer service/support or training on software applications, and demonstrated ability to analyze and solve complex problems and lead a team.

Requirements

• Serving as subject matter expert on the proper use of the Homecare Homebase application
• Leading clients through Discovery, Design, Build, and Test phases of implementation and ensuring team members are also following the methodology
• Guiding customers toward established best practices
• Assisting in making customizations to clinical content (i.e. visit types, pathways and assessments) to ensure environment is ready for testing and training
• Supporting clients and internal team members throughout onsite and remote Deployment
• Communicating effectively and understanding the customer’s needs, goals, and strategies, as well as translating those needs into initiatives and solutions
• Assisting clients with the change management efforts to allow for a successful adoption of the Homecare Homebase application
• Independently researching customer inquiries and determining sources of issues
• Independently researching data functionality and reporting problems to the customer support team with needed steps for customer resolution
• Maintaining product knowledge as new enhancements and functionality are released in the application
• Working closely with internal leadership to ensure HCHB is maintaining a 'template' database for new customers made up of best practices
• Providing accurate and holistic feedback on team members’ performance to assist with employee evaluation

Benefits

• Competitive pay
• Robust benefits
• Professional development opportunities