Helion Technologies is seeking a Hybrid Desktop Support Analyst to join our Tier 1 team. The successful candidate will be responsible for providing swift and courteous support to our client base, troubleshooting and resolving tier 1 related issues, and working in a collaborative environment with a dynamic team.
Requirements
- Knowledge of computer software, operating systems, hardware, and networking.
- Experience with software as a service (SaaS) and other software hosting protocols.
- Excellent verbal and written communication skills.
- Good problem-solving and critical-thinking skills.
- Able to work in a team as well as independently.
- Ability to prioritize tasks effectively in a fast-paced environment.
- Experienced in providing professional and courteous customer service.
- CompTIA A+ or equivalent certifications.
- Associates Degree in Information Technology or related subject.
- 1-3 years of experience working as a Support Technician or similar role at a Managed Services Provider (preferred).
- 1+ years of experience working on-site with end users.
- Must have personal vehicle to travel to client locations in Greenville, SC and surrounding area.
Benefits
- 100% company paid Medical premiums at the individual level
- company funded HRA
- Dental and Vision Insurance
- PTO
- paid Holidays
- paid Maternity/Paternity Leave
- 401k match
- company paid Long Term Disability and Life insurance
- supplemental Life insurance
- Short Term Disability
