Operation Specialist

Role Overview

Provide exceptional customer service and pro-actively coordinate import and export activities, including freight booking, shipment pick-up, and related coordination and monitoring.

What You Will Do

Focus on customer needs, inform customers about irregularities, read and follow customer-specific SOPs, and coordinate shipments with various stakeholders.

Why It Might Be a Fit

This role requires excellent communication and customer service skills, end-to-end air/ocean freight experience, and the ability to work under pressure.

Requirements

• Excellent communication and customer service skills
• End to end Air/Ocean Freight Import / Export experience
• Able to plan work and meet deadlines
• A pro-active attitude
• Ability to work under pressure to cope with periods of high workload and tight timelines
• Willingness to work overtime to meet deadlines when required
• Work experience in international logistics or freight forwarding apprenticeship
• 1-3 years of experience in operation
• International working experience