Senior Community Health Worker, Ambulatory Care Network

The Ambulatory Care Network (ACN) is a department within the Los Angeles County Department of Health Services (DHS). It is committed to providing world-class, compassionate health care that is safe and accessible for everyone.

Requirements

• Excellent communication skills
• Ability to work independently
• Ability to use several technological platforms simultaneously
• Provide personalized customer service by responding to patients’ individual needs
• Ability to provide clear and concise instructions
• Engage in active listening with patients, confirming or clarifying information and ability to diffuse levels of frustration
• Utilizing scripts and tools appropriately
• Understanding and striving to meet or exceed metrics established by department