Service Desk Analyst

Join Henley & Partners as a Service Desk Analyst and provide first line support to users across the Henley & Partners Group. The role involves answering calls, emails, and tickets, providing technical support, and troubleshooting using company guidelines and methodology.

Requirements

• 1 year experience working in a similar role with broad exposure to various troubleshooting scenarios
• Experience or qualification in desktop PCs hardware troubleshooting
• Experience or basic knowledge of Microsoft Windows both server and desktop
• Working experience with ticketing and knowledge base systems
• Self-motivated, ability to work unsupervised as well as being able to work as part of a team in a fast-paced environment
• Exceptional communication skills to engage with H&P users - full English proficiency is required
• Knowledge and experience in ticket escalation and ticketing systems
• Ability to work on On-call rotation and shifts
• Knowledge on how to determine the correct level of urgency and impact for each incident or request

Benefits

• Competitive compensation
• Comprehensive benefits
• Dynamic work environment that encourages growth and personal development
• Flexible working arrangements
• Benefits that support well-being