Healthcare Scheduling, Connection Advisor Associate (Remote), Bilingual Spanish

The Connection Center is a fast-paced, high-volume inbound call center where our schedulers play a critical role in delivering exceptional service.

Requirements

• Answer assigned calls; prioritizes, screens, and/or redirects calls as needed.
• Schedules, cancels, and reschedules appointments for patients/callers following standard work and departmental policies and procedures.
• Obtains and accurately captures demographic and emergency contact information and patient’s health insurance information provided by the patient or caller.
• Completes training and continuing education courses to ensure compliance with Federal, State, and HHS guidelines and follows current best practices.
• Requests and processes payments for co-pays, pre-pays, and outstanding balances.

Benefits

• Medical
• Dental
• Vision
• Life, Short and Long-term Term Disability Insurance
• Retirement Funds
• Paid Time Off
• Tuition reimbursement
• License and Certification reimbursement (Available ONLY for benefit eligible positions)