Service Desk Analyst

The Service Desk Analyst will be responsible for resolving user technical issues, fulfilling requests, and maintaining Service Desk operations. The role will also support the Service Desk Lead with queue management, training, and continuous improvement.

Requirements

• Experience in Technology Service Desk and/or Contact Centre operations
• Experience in support and use of Microsoft Windows 7/10, and Office 365
• Strong communication and customer facing abilities

Benefits

• Flexibility and hybrid working arrangements
• Enhance your salary with discounts on banking, health insurance, and shopping across Australia
• Advance your career with training, study support, and project opportunities
• Competitive leave benefits
• Wellbeing support
• Paid volunteering
• Peer-driven recognition program