Account Support Manager

Account Support Manager role at Hewlett Packard Enterprise, responsible for delivering reactive and proactive activities to ensure customer satisfaction and loyalty. The role requires advanced technical knowledge, problem-solving skills, and the ability to handle complex customer issues. The job is a hybrid position, with an expectation to work on average 2 days per week from an HPE office.

Requirements

• Apply advanced technical knowledge to operate one or more technology areas
• Integrate technical knowledge and business understanding to create solutions for customers
• Resolve single- and cross-technology incidents independently
• Proactively and reactively look for solutions to prevent problems from occurring in team/technology area
• Apply company solutions to meet highly complex customer needs
• Identify additional services that could lead to future service revenue growth
• Provide technical consulting during contract renewal discussions
• Build and maintain strong relationship up to senior management level in assigned accounts
• Design and deliver support solutions using specific industry knowledge and expertise
• Assist in managing delivery of industry support solutions
• Lead Customer Expectation management as part of escalation process
• Lead cross-team or large programs/projects
• Coach or guide junior consultants

Benefits

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion