Service Engineer

Service Engineer role at HPE, responsible for delivering software services, pre-sales, post-sales, and service delivery support to customers. Applies technical knowledge to operate a technology area and integrate technical knowledge with business understanding to create solutions for customers. Develops expertise and practical knowledge of applications within business environment.

Requirements

• Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity.
• Integrate technical knowledge and business understanding to create solutions for customers.
• Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents.
• Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility.
• Participate in Customer Expectation management as part of escalation process.
• Build relationship with management in assigned accounts.
• Sets expectations with customers based on defined parameters.

Benefits

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion