Director of Operations - NHAAN Resort and Spa Hoi An, Tapestry

The Director of Operations will oversee all operational departments to ensure the hotel operates efficiently and maintains high guest service standards. This role will drive operational performance, optimize resources, and consistently meet guest satisfaction and financial objectives.

Requirements

• Proven experience in a senior operations management role within a hotel or hospitality environment.
• Strong leadership and team management skills, with the ability to drive performance and inspire high levels of employee engagement.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
• In-depth knowledge of hotel operations, including front office, housekeeping, food and beverage, and engineering.
• Strong financial acumen, with experience in budgeting, forecasting, and cost control.
• Proficiency in hotel property management systems (PMS) and other relevant operational software.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including nights, weekends, and holidays.

Benefits

• Team Spirit: Join a supportive and friendly team that feels like family.
• Career Growth: Opportunities for professional development and career advancement.
• Great Perks: Competitive salary, benefits, and more.
• Dynamic Environment: Enjoy a vibrant and engaging workplace where every day is different.