Call Center & Contact Center Professionals

Hire Resolve is hiring call center and contact center professionals for multiple mid–senior opportunities in customer service, sales, and operations, with clear progression pathways toward senior leadership roles.

Requirements

• Lead and optimize day-to-day contact center operations across voice, email, chat, and digital channels
• Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
• Improve customer experience while balancing cost-to-serve and service levels
• Implement quality assurance frameworks, calibration routines, and continuous improvement plans
• Oversee training and onboarding programs; maintain knowledge management and readiness standards
• Partner with cross-functional stakeholders to execute operational initiatives
• Monitor and report operational metrics and present action plans
• Support contact center technology adoption
• Ensure workplace safety and compliance alignment with applicable standards

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development