Customer Success Enablement Manager

HireNow Staffing is partnering with a fast-growing enterprise B2B marketplace that is entering a critical stage of scale. As customer volume and product complexity increase, the company is investing in enablement as a strategic lever—not an afterthought. This role is designed for a seasoned Customer Success Enablement Manager who knows how to build structure where none exists, bring clarity to execution, and help a Customer Success team operate with confidence, consistency, and precision.

Requirements

• Own Customer Success enablement from the ground up, including onboarding programs, playbooks, templates, training materials, and internal documentation
• Design and maintain scalable enablement resources that improve execution across the entire customer lifecycle
• Partner closely with Customer Success leadership to identify skill gaps, process friction, and training needs
• Translate product updates, customer feedback, and best practices into clear, actionable guidance for CS teams
• Ensure enablement materials are easy to find, consistently used, and continuously updated
• Support readiness across onboarding, adoption, renewals, expansion, and risk management motions
• Align messaging and expectations across Product, Sales, RevOps, and Implementation
• Act as a force multiplier by reducing ambiguity and enabling proactive, high-quality customer engagement

Benefits

• Base Salary: $50,000 – $100,000
• OTE: $75,000 – $125,000