Job description
Welcome Home! As Retail Helpline Supervisor, you will provide front-line leadership for the Retail Helpline team, delivering Level 1 (L1) technology support to Home Hardware Stores. You will oversee daily operations, including staffing, workload, and priorities, while acting as the first point of escalation for store issues.
Company
Retail • Consumer Goods
Home Hardware Stores Limited is Canada's largest independent home improvement retailer, with over 1,100 stores across the country. Operating under multiple banners, the company offers a wide range of products and services, including home improvement, furniture, and commercial sales. Home Hardware is known for its supportive culture, extensive distribution network, and commitment to empowering its dealer-owners and employees.