Retail Helpline Supervisor

Welcome Home! As Retail Helpline Supervisor, you will provide front-line leadership for the Retail Helpline team, delivering Level 1 (L1) technology support to Home Hardware Stores. You will oversee daily operations, including staffing, workload, and priorities, while acting as the first point of escalation for store issues.

Requirements

• Post secondary education in Business, Information Technology or Computer Science are an asset
• A minimum of three to five years of progressive experience in delivering technical support, including at least two years in a leadership capacity
• Proven people leadership skills, with the ability to coach, motivate, and support front-line support staff in a fast-paced, service-oriented environment

Benefits

• Comprehensive Benefits Program including: Health, Dental, Vision, Paramedical, Disability coverage, Out of Country Travel Insurance, Life Insurance, Employee Family Assistance Program
• Defined Contribution Pension Plan with Company Match, and choice of contribution level
• Group RRSP
• Discount at our Corporate Retail Store in St. Jacobs
• Home & Auto Insurance discounts
• Competitive vacation time
• Personal and sick time
• Employee Discount Program through Venngo WorkPerks