Senior Product Manager, Ops & Customer Experience

Senior Product Manager, Ops & Customer Experience job at HopSkipDrive. Develop intelligent agents using AI, Conversational AI, and LLM-powered assistance to create seamless, human-centric experiences. Join a team that thrives on innovation and values continuous improvement.

Requirements

• Minimum of 8 years of experience in product management
• Proven ability to build intelligent agents that understand, decide, and act across complex enterprise and customer service workflows
• AI-first leadership
• Enterprise systems and CRM expertise
• Human-Centric Design
• Strategic Vision & Execution
• Mentorship & Influence
• Data-Driven Decision Making

Benefits

• Flexible vacation
• Medical, dental, vision, and life insurance
• 401(k)
• FSA
• Equity in the company