Technical Solution Consultant

The Technical Solution Consultant role involves resolving technical issues, providing customer support, and collaborating with the Sales Pursuit team. The role is onsite and requires expertise in troubleshooting, customer service, and analytical skills. HPE values diversity, inclusion, and personal growth, offering a comprehensive benefits package and career development opportunities.

Requirements

• High School: completion of post-primary level education prior to University study.
• 0-1 year experience in relevant technologies and customer environments.
• Relevant industry qualification where applicable.
• Excellent verbal and written communication skills in language to be supported.
• Experience in troubleshooting in a technical environment.
• Excellent analytical and problem solving skills.
• Software and hardware knowledge of computing, storage and peripheral devices.
• Advanced proficiency with case management databases and tools.
• Superior customer service skills.
• Phone and remote support experience.
• E-support experience.

Benefits

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion