Member Contact Specialist

Member Contact Specialist will provide prompt, accurate, and professional assistance to members via phone, help resolve member inquiries, and refer members to the appropriate departments when needed.

Requirements

• Six months of similar or related experience
• High school diploma or equivalent
• Ability to adapt to a fast-paced digital workflow
• Ability to handle sensitive information with discretion
• Customer service experience, preferably in financial services
• Strong communication and problem-solving skills

Benefits

• Generous Paid Time Off Policy
• 401(k) plan
• Health, Dental, and Vision Insurance
• Health Savings Account with Employer Contribution Available
• Free Vision Insurance
• Life and Disability Insurance