Associate Cloud Support Analyst - Nuxeo

Role Overview

Cloud Support Analyst responsible for responding to and resolving customer requests for technical issues related to their solutions. Work closely with internal technical teams, audit and debug source code, and guide customers in configuring and customizing the Nuxeo platform.

What You Will Do

Troubleshoot and resolve technical issues, provide regular and timely communication to customers, monitor and pick up support cases, and partner with internal technical teams to resolve configuration, performance, and software issues.

Why It Might Be a Fit

Strong technical background in Java, JavaScript, and database technologies, experience with Docker, Kubernetes, and cloud environments, and strong critical thinking, problem-solving, and communication skills.

Requirements

• Associate's degree in Business or a related field, or equivalent combination of education and experience
• At least 2 years of experience in Technical Support or Software Development
• Solid technical background in Java, JavaScript, and database technologies including MongoDB and/or PostgreSQL
• Experience with Docker, Kubernetes, and cloud environments, primarily AWS
• Strong critical thinking, problem-solving, and communication skills

Benefits

• Hybrid work arrangement with 3 days in office and 2 days remote
• On-call rotation with compensation provided
• Opportunities for career development and growth
• Wellbeing programs and innovation practices
• Diverse viewpoints and new ideas encouraged
• Positive, inclusive workplace
• Employee-centric culture
• Equal opportunity employer
• Committed to providing an inclusive workplace for all employees and applicants