Client Support Specialist

Role Overview

The candidate will be a key member of the customer service team, assisting clients/customers by actively listening to their concerns, answering their questions, and resolving their issues related to the company’s products or services.

What You Will Do

Professionally manage a high volume of incoming calls or chats, provide accurate information on products/services, troubleshoot issues, and provide clear and correct solutions.

Why It Might Be a Fit

The ideal candidate should have good English and communication skills, be professional, empathetic and discrete while handling sensitive information, and have the ability to manage multiple priorities with a calm and results-focused approach.

Requirements

• Proven experience in customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role
• Excellent written and verbal communication skills in English
• Minimum Matric or O Levels pass
• 18 years or older
• Basic knowledge of common office tools like Microsoft Office/Google Workspace, particularly in MS Excel and MS Word
• Experience using CRM systems is a bonus

Benefits

• 24/7 transport system
• medical and health insurance
• bonuses
• incentives