Operations Manager

Role Overview

The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring. He/She will also be responsible for managing the performance of the team leaders and their representatives in providing quality services to meet performances and quality needs of clients.

What You Will Do

Supervise, lead and inspire your team to ensure they regularly meet/exceed sales, develop team leads to ensure top performance, and monitor staff to assess developmental needs.

Why It Might Be a Fit

Excellent communications skills, strong customer service and sales background, good leadership and interpersonal skills, and a sense of urgency and responsibility are required.

Requirements

• Bachelor’s degree (any field) is preferred
• At least 2 years experience as an Operations/Program Manager specializing in inbound sales Telecommunications account
• Excellent communications skills
• Strong customer service and sales background
• Good leadership and interpersonal skills
• Must have passed AT&T certification (for internals)
• No escalation or corrective documentation issued in the past 3 months
• Role Model (leadership by example)
• Professional demeanor
• Up to date management skills and understanding of employee motivation
• Sense of urgency and responsibility
• Understanding of key performance indicators including the working knowledge to drive appropriate behavior