Operations Manager

Role Overview

The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring. They provide input into selecting, training, developing, and completing performance appraisal of work group(s).

What You Will Do

Manage team leaders and representatives, maintain productivity and service level goals, develop team leads, and monitor and resolve performance/behavior/attendance issues.

Why It Might Be a Fit

The ideal candidate has up-to-date management skills, excellent communication and leadership skills, and the ability to problem solve independently and make fast decisions.

Requirements

• Up to date management skills and understanding of employee motivation
• Understanding of key performance indicators
• Excellent communication skills
• Strong Customer Service skills
• Excellent Leadership and Interpersonal skills
• Effective organizational skills and time management skills