Salesforce for Nonprofits Service Delivery Manager: Support Services

Idealist Consulting is seeking a Service Delivery Manager to oversee the delivery of support services, manage consultants, and drive efficiency in people, process, and tools. The ideal candidate will have experience in professional services, technical service delivery, and leadership, as well as knowledge of Salesforce and nonprofit ecosystem.

Requirements

• Five or more years in professional services or technical service delivery
• Three or more years leading people in a service delivery context
• Working knowledge of Salesforce as a platform
• Demonstrated experience operating SLAs, escalation paths, and structured QA inside a billable services environment

Benefits

• Standardized growth targets
• Humane, no overtime work weeks
• Tiered healthcare coverage options
• Generous Paid Time Off and Family Leave policies
• Paid Volunteer Time
• 401k employer match
• Short-term leave available with tenure
• Annual learning stipend