Veterinary Technicians and Practice Managers working as Field Support Representative (FSR) for Diagnostic Imaging will partner closely with Field Sales Representatives and Customer Support to develop strategies that maintain and grow customer accounts through education and customer-centric solutions. This is a highly dynamic, customer-facing role where you will visit customers daily, adjust your schedule as needed to support customer events, and occasionally accommodate visits to emergency practices.
Requirements
- 3+ years of veterinary clinic experience with a training and/or leadership background strongly preferred
- Residency in Kansas City, MO or Oklahoma City, OK area and willingness to travel within this territory and occasionally outside of this territory as needed
- Valid driver’s license and acceptable driving record required
- Ability to build and maintain relationships to gain confidence and trust from others
- Strong communication and ability to collaborate with customers, management, and peers
- Planning and prioritization skills, to make quality, timely decisions
- Effective listening skills, to discover customer needs and adapt your approach and demeanor to different situations
- Comfort learning and using technology such as computers, tablets and smart phones (computer networking experience is a plus)
- Ability to perform the physical aspects of the role, including extending and reaching with hands and arms, using hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools
- Specific vision abilities including close vision, color vision, depth perception, and the ability to adjust focus
- Hearing acuity sufficient to effectively communicate with customers and employees via telephone and in person
- Ability to effectively communicate in English with customers and team members
- Ability to travel and work within assigned area, drive car for extended periods, and work and/or have contact with animals
Benefits
- Hourly rates targeting $30 - $35 per hour, based on experience
- Opportunity for annual cash bonus
- Health / Dental / Vision Benefits day-one
- 5% matching 401k
- On-the-job training and career advancement opportunities
- Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
