The Market Administrator is responsible for driving customer satisfaction through supporting installation excellence, process-related efficiencies, and outstanding communications. This position protects and advances our brand by helping to ensure we provide a 5-star experience through facilitating the on-time and error-free installation of our products and timely, responsive communication with our customers.
Requirements
- Create and run reports for projects and incomplete work, forecasting and inventory that will ensure the market meets company goals and objectives.
- Act as the first point of contact for market customers regarding measures, projects and warranty issues and surveys.
- Ensure all Warranty requests are handled in a thorough and timely manner to the customer’s satisfaction and Departmental SOPs, including managing warranty projects in i360 per appropriate SOP(s).
- Determine if service requests are under warranty coverage and if job is less than or greater than one year for appropriate SOP. Review services less than one year to assess if service qualifies for a crew chargeback. Submit all Installer chargebacks for labor warranty and maintenance fund reconciliation.
- Process payments on chargeable services.
- Schedule Project Measures and Warranty Services.
- Manage project workflow and documentation by utilizing reports to ensure Project accuracy, timeliness and follow up.
- Assist Warehouse Manager to provide accurate inventory counts and reporting.
- Provide Market administrative support.
- Act as the market expert in I360 and provide training and support to the Install Team.
- Participate in Project Management teams to create improved processes and market efficiency.
Benefits
- Highly Competitive Compensation
- Medical and Dental Insurance Options
- 401k Retirement Saving Plan
- Personal Days
- Upbeat, Positive Work Environment
- Career Advancement Options
- Contests and Fun Culture Initiatives
- Brand New Office
- Entrepreneurial Growth-Oriented Workplace
- Advanced Technology Tools
- Focus on Work-Life Balance
- Strong Commitment to Marketing Excellence Across Organization
- Stability of a 35-yr old Company with the fuel of a rocket ship!
