Expansion Account Manager

Role Overview

Manage a portfolio of scaled customers guiding them through various post-sales stages to ensure they achieve their goals with incident.io. Drive adoption and expansion using scalable, one-to-many engagement tactics.

What You Will Do

Manage customer relationships, drive adoption and expansion, identify upsell and cross-sell opportunities, own strategic post-sales activities, and mitigate churn risks.

Why It Might Be a Fit

Proven experience in customer success, account management, or similar role within a SaaS environment, strong communication and interpersonal skills, and excellent time management and prioritization skills.

Requirements

• Proven experience managing multiple customer relationships in a Customer Success, Account Management, or similar role within a SaaS environment
• Strong track record of driving adoption, retention, and expansion through customer-centric strategies
• Demonstrated success in identifying upsell or cross-sell opportunities and contributing to revenue growth
• Excellent time management, prioritization, and project management skills to handle a scaled customer portfolio effectively
• Strong communication and interpersonal skills with a talent for building rapport and trust quickly

Benefits

• Market leading private medical insurance
• Generous parental leave
• First Friday of the month off
• Generous annual leave/PTO allowance
• Competitive salary and equity
• Remote working and personal development budget
• Enhanced pension/401k