Expansion Account Manager
incident.ioNew York, New York, United States
Posted March 17, 2026
Full Time
About the Company
incident.io is a leading AI incident response platform that helps teams reduce incident response time and improve reliability.
Job Description
incident.io is looking for an Expansion Account Manager to drive customer success and revenue growth through a scaled, data-driven model. The ideal candidate will have proven experience managing multiple customer relationships and driving adoption, retention, and expansion through customer-centric strategies.
Requirements
- Proven experience managing multiple customer relationships in a Customer Success, Account Management, or similar role within a SaaS environment.
- A strong track record of driving adoption, retention, and expansion through customer-centric strategies.
- Demonstrated success in identifying upsell or cross-sell opportunities and contributing to revenue growth.
- Excellent time management, prioritization, and project management skills to handle a scaled customer portfolio effectively.
- Strong communication and interpersonal skills with a talent for building rapport and trust quickly.
Benefits
- Market leading private medical insurance
- Generous parental leave
- First Friday of the month off
- Generous annual leave/PTO allowance
- Competitive salary and equity
- Remote working and personal development budget
- Enhanced pension/401k
