The Implementation Specialist is responsible for executing and overseeing project management activities related to the implementation of cloud software and services for new clients and providing ongoing support.
Requirements
- Bachelor's Degree or global equivalent in a related discipline
- 1 to 3 years of related professional customer experience; prefer SaaS Customer Success
- Basic planning/organizational skills and techniques
- Basic analysis and problem solving skills
- Excellent verbal and written communication skills
- Ability to communicate and develop relationships with all levels of the organization
- Resourceful, flexible, adaptable and ability to work well with limited direction and oversight
- Professional and confident presence with a consultative, customer-focused attitude
- Strong sense of ownership and the ability to manage multiple independent projects simultaneously
- Proven professional experience with both client/server and cloud based (SaaS) applications and services
- Possess strong technical aptitude and experience working with enterprise-class business software solutions
- Excellent computer skills including proficiency with Microsoft Office applications, SaaS applications, and webinar or conference/meeting applications
- Proven professional experience with project management, including scheduling of tasks and management of small to mid-sized projects
Benefits
- Medical
- Dental
- Vision
- Life insurance
- 401k match
- Paid-time off (PTO)
