Marketing Manager - Digital and CX

We are looking for a Marketing Manager - Digital and CX to set the global strategy for digital experience and CX approach, ensuring that we meet our prospects and customer expectations for an easy to use and effective website and CRM. The role involves continuously improving the effectiveness of the website in nurturing prospects, facilitating the prospects consideration journey, and making it quick and easy to convert onsite. The ideal candidate will have strong experience in digital website operations, optimisation and development, CRM experience using enterprise level systems, and proficiency in project management.

Requirements

• Digital experience strategy and evolution as the business continuously evolves
• CX global strategy and execution
• Website conversion performance
• Website health metrics, e.g., SEO, bounce rate, engagement
• Agency team partnership, briefing, delivery
• Email metrics, delivering automated messaging within the resource restraint
• Managing digital marketing lead