Client Partner (Retail)

Role Overview

The Client Partner is responsible for managing and growing strategic client relationships across assigned accounts. This role is focused on maximizing the value of existing client relationships through a consultative approach, identifying new opportunities, expanding service offerings, and ensuring successful delivery outcomes.

What You Will Do

Serve as the primary point of contact for assigned strategic accounts, build and maintain trusted relationships with client stakeholders, conduct regular business reviews and governance meetings, and drive account revenue growth through cross-selling and upselling activities.

Why It Might Be a Fit

This role requires 10+ years of experience in IT services, consulting, account management, customer success, or client relationship management, with a strong understanding of technology services, digital transformation, and application development.

Requirements

• 10+ years of experience in IT services, consulting, account management, customer success, or client relationship management
• Experience managing enterprise or strategic client accounts
• Understanding of managed services, project delivery, and professional services engagements
• Strong understanding of technology services, digital transformation, application development, cloud, data, AI/ML, or quality engineering services
• Proven ability to grow existing accounts and expand client relationships
• Excellent communication, presentation, and stakeholder management skills
• Experience working with executive-level client stakeholders
• Experience working in retail vertical

Benefits

• Annual Salary Range: CAD $150,000 to $225,000
• Benefits
• Other incentives