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Job description
Reporting to the MMC Manager, as part of the MMC Operations team, you will be responsible for delivering a highly client-focused support service, developing a team of MMC/Service Desk Legacy, Support Level I and II Engineers to exceed client expectations both in technical resolution and customer service.
Managing and prioritizing all tickets logged into the queue, providing 2nd to 3rd level technical support, and ensuring that escalated calls and issues are responded to within defined service levels and call management guidelines.
You will have the opportunity to work with a diverse mix of client solutions and multiple vendor technologies, including the latest Cloud technologies, and develop the skills and experience necessary for you to progress on your chosen career path.
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Tech, Software & IT Services
Inframon is a specialist cloud service provider that assists businesses in transitioning from legacy IT environments to hybrid cloud architectures. Leveraging its datacenter heritage, Inframon designs, builds, and supports integrated cloud solutions that encompass end‑user mobility, cloud‑enabled services, and enterprise applications. The company’s core offerings include Cloud IT Management, Managed Cloud, Managed Devices, and expertise with Microsoft System Centre and Microsoft Azure, enabling clients to deliver scalable, on‑demand services in an agile, cost‑effective manner while enhancing user productivity through seamless access to applications and data.