Analyst - Shared Services Platform

Role Overview

Join our Shared Services Platform as an Analyst. Master client support & projects while building a direct career path into Salesforce, Data & Analytics, or Intelligent Automation. The Shared Services Platform operates as a centralised shared services function, supporting Managed Services, Project Delivery, and PMO activities across all Innovior service lines.

What You Will Do

Provide day-to-day client support, operate as Level 1 (L1) support, and escalate complex problems to L2/L3 roles. Build strong working relationships with client stakeholders, participate in client-facing meetings, and act as the trusted initial point of contact for clients.

Why It Might Be a Fit

This role provides a structured pathway into our Salesforce, Intelligent Automation, or Data & Analytics consulting service lines with high-performing Analysts progressing quickly. You will work closely with senior consultants to build technical and professional capability, depending on your chosen path.

Requirements

• Strong written and verbal communication skills with excellent email etiquette
• Ability to manage multiple tasks, tickets, and priorities in a fast-paced environment
• Comfortable working in client-facing situations and presenting updates confidently
• High attention to detail and a proactive, problem-solving mindset
• Willingness to learn and adapt across multiple service lines

Benefits

• Structured pathway into Salesforce, Intelligent Automation, or Data & Analytics consulting service lines
• Opportunities for career progression
• Training across multiple service lines
• Inclusive culture that embraces diversity and talent
• Space for everyone to thrive