We're looking for a Technical Support Team Lead to join our Network Health team and lead the Technical Support team, ensuring complex issues are resolved efficiently and in line with SLA targets.
Requirements
- Several years of experience in a technical support or IT engineering environment, with some exposure to leading or mentoring others.
- Strong working knowledge of SQL and experience with monitoring and observability tools such as Kibana, Elasticsearch, Grafana, or Zabbix.
- Solid understanding of Linux, cloud administration, and JavaScript or similar scripting would be beneficial.
- A genuine passion for electrical and mechanical engineering and how systems interconnect.
- Excellent communication skills and able to translate complex technical issues for non-technical audiences and build strong relationships across cultures and locations.
- A solutions-focused mindset with the ability to stay calm, prioritise effectively, and drive resolution under pressure.
- Strong documentation skills and attention to detail.
- Proficiency in Microsoft Excel, Word, and PowerPoint for reporting and presentations.
Benefits
- Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per year
- Vitality Health Care
- Work from Anywhere – 4 Weeks per year
- Enhanced Parental Leave
- Rail Loan
- Volunteering Days
- Hybrid Working (Role suitability dependent)
