Account Manager

Role Overview

As an Account Manager, you will be responsible for renewals and stakeholder management. You will work in coordination with Customer Success Managers, and you will be the primary contact of the executives. Your primary responsibility will be to drive renewal, create expansion and MRR Raise opportunities, contract terms including price negotiations, and manage high-level stakeholders through all account bases.

What You Will Do

Your daily responsibilities will include sponsor nurturing, discovering all stakeholders and their needs to be matched with Insider product suites, Business Reviews, renewal processes, contract negotiations. You will participate in meetings with key stakeholders, analyze stakeholder mapping, and set overall strategy to capture right frequency in touchpoints.

Why It Might Be a Fit

We are looking for a talented and visionary team member who can drive business impact, achieve key commercial/contractual targets, and ensure customer success realization. You will have the opportunity to work in an international, diverse, and inclusive environment, and be part of an industry that's shaping the future of customer experiences.

Requirements

• A university degree in Business, Marketing, Engineering, or related fields
• 5+ years experience in Customer Success Management, Account Management, or Sales, ideally in SaaS
• Strong communication skills in both writing and speaking (English & Native Language)
• High sense of responsibility and accountability
• Strategic thinking with excellent project management skills
• Competency in sales methodologies such as Value Selling, Challenger Selling or Spin Selling is a plus
• Proven track record of using sales & persuasive skills
• Experience in negotiating and navigating contracts and legal discussions
• Adaptability to a fast-paced, high growth, rapidly changing environment
• Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
• Strong presentation skills with a high degree of comfort with large and small audiences and various levels of management (Senior Executives, IT management, Database administrators, and Data Scientist).
• Proven track record of building relationships and need discovery with senior customer executives in enterprise or highly strategic accounts.
• Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.

Benefits

• Hard and soft skills training
• Access to 16,000+ online courses on LinkedIn Learning platform
• Paid Spotify account subscription
• International, diverse, and inclusive environment
• Industry that's shaping the future of customer experiences