Customer Success Manager - DACH

Role Overview

You'll be the face of Insider One to our clients, helping them understand their needs and utilizing our technology to its best. You'll work with our data-geeks and product specialists to provide full tech support and develop key account plans to boost the value we're looking to add to our clients' organization.

What You Will Do

Monitor and facilitate the customer's adoption of our technology, work with data-geeks and product specialists, develop and maintain key account plans, provide constant feedback to your team, establish a trusted advisor relationship, and plan strategies to help customers meet their objectives.

Why It Might Be a Fit

You'll need to care for our clients and make sure they feel at home with our products and assistance. You'll need to be self-motivated, have strong communication skills in English and German, and be able to work in a fast-paced startup environment.

Requirements

• Previous work experience in customer-facing roles
• Solid oral and written communication abilities
• Positive and energetic phone skills and excellent listening skills
• Strong communication skills in English and German
• Ability and flexibility to work in a fast-paced startup environment

Benefits

• Be part of a diverse team
• Level up with internal trainings
• Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru
• Become a Shareowner through our eligibility-based 'ESOP'
• Rewarding referral bonuses
• Opportunities to give back to your community
• Global retreats and team-building activities