Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career.
Requirements
- Bachelor’s degree in a quantitative field (Mathematics, Statistics, Economics, Engineering, Computer Science, Business) or an equivalent combination of education and experience.
- 5-7+ years of relevant WFM forecasting and workforce planning experience in a contact centre and/or work-item environment; Claims experience is an asset.
- Strong forecasting fundamentals including trend and seasonality analysis, assumption management, scenario planning, and translating demand into capacity requirements.
- Strong consultative communication skills and executive presence, comfortable presenting monthly and influencing through clear assumptions and trade-offs.
- Advanced Excel skills; familiarity with WFM platforms such as NICE is considered an asset.
- Comfort using AI tools responsibly to support analysis, automate routine tasks, and strengthen storytelling and decision support.
- Strong stakeholder management skills with demonstrated ability to collaborate effectively across analytics, finance, operations, recruitment, and training partners.
- Strong organization and prioritization skills, with the ability to manage competing priorities in a fast-paced environment.
- A collaborative mindset that is compassionate, respectful, and committed to a safe and supportive workplace culture.
- For candidates located in Quebec, bilingualism (French and English) is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
- Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance)
- Guaranteed income for life via defined benefit pension plan
- Defined benefit pension plan
