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Job description
Support end users with endpoint management and day to day support in operational activities and projects. Fast growing Cloud/Managed Services environment. Strong team-based culture. Blend of Office based, Customer site and WFH.
Deliver technical support for desktops, laptops, mobile devices, printers, and peripherals. Install, configure, and maintain operating systems, applications, and security tools. Manage incident tickets and requests using ServiceNow ITSM platform.
Strong knowledge of Windows OS, Microsoft 365 suite, and enterprise applications. Experience with MacOS and JAMF. Hands-on experience with ServiceNow for incident, request & change management.
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Tech, Software & IT Services
Interactive is a leading Australian IT services provider with over 36 years of experience delivering cloud, data centre, cyber‑security, and managed services solutions to more than 2,000 customers, from large institutions to start‑ups. The company specializes in hardware maintenance, disaster recovery, business continuity, cloud migration, and digital workplace services, enabling clients to modernize infrastructure while ensuring reliability and security. Interactive’s distinctive value lies in its deep industry knowledge, end‑to‑end implementation expertise, and a partnership‑based approach that guides clients through every phase of technology transformation. By combining technical excellence with a trusted advisory model, Interactive helps businesses stay resilient and innovate in a rapidly changing digital landscape.