Gestor(a) de Speech Analytics - Contact Center

The Speech Analytics Manager will monitor audio and text calls from Banca Telefónica and WhatsApp, validating support protocols, and providing feedback to advisors and supervisors for process improvement. The role involves anomaly detection, reporting, calibration, and development of improvement strategies. The company is undergoing digital transformation and offers development opportunities.

Requirements

• 8th cycle student from Business Administration, Education, Industrial Engineering or related disciplines
• Presentations skills
• Effective communication skills
• Training techniques
• Intermediate Office software
• Analytical skills

Benefits

• Development and learning opportunities
• Competitive remuneration