Senior Machine Learning Scientist
IntercomLondon, England, United Kingdom
Posted September 24, 2025
Full Time
About the Company
Intercom is a leading AI-first customer service platform offering comprehensive solutions for enhancing customer experience, operational efficiency, and business scalability. The company's core products include Fin AI Agent, an AI-driven helpdesk solution, and the Intercom Customer Service Platform, trusted by thousands of support leaders. Founded in 2011 with backing from prominent venture capitalists, Intercom pioneers a new approach to customer service, focusing on innovation and human-quality interactions.
Job Description
Intercom is seeking a Senior Machine Learning Scientist to define ML features, research algorithms, and rapidly prototype solutions for customers. The role involves extensive data analysis, algorithm selection, and collaborating with product and design teams. Intercom is a fast-growing AI customer service company focused on transforming customer experiences.
Requirements
- 3-5 years applied ML experience
- Practical stats knowledge (experiment design, dealing with confounding etc)
- Intermediate programming skills
- Strong communication skills
- Advanced education in ML or related field
Benefits
- Competitive salary and equity
- Pension scheme and match
- Life assurance
- Health and dental insurance
- Flexible paid time off
- Paid maternity leave
- Cycle-to-Work Scheme
- Bicycle allowance
- MacBook equipment
- Relocation support