Senior Product Engineer - API & Integrations
IntercomDublin, Ireland
Posted September 17, 2025
Full Time
About the Company
Intercom is a leading AI-first customer service platform offering comprehensive solutions for enhancing customer experience, operational efficiency, and business scalability. The company's core products include Fin AI Agent, an AI-driven helpdesk solution, and the Intercom Customer Service Platform, trusted by thousands of support leaders. Founded in 2011 with backing from prominent venture capitalists, Intercom pioneers a new approach to customer service, focusing on innovation and human-quality interactions.
Job Description
Intercom is a leading AI customer service company focused on providing amazing experiences through its AI agent, Fin. The company is seeking a Senior Product Engineer to join their multidisciplinary product teams, contributing to building both back-end and front-end systems and APIs to support data management and integrations. They prioritize innovation, rapid delivery, and a supportive culture.
Requirements
- 5+ years industry experience in a software engineering role
- Deep knowledge of a high-level programming language (e.g., Ruby, Python, Javascript)
- Proficient with standard software engineering methodologies (unit testing, object-oriented design, etc.)
- Experience collaborating with product teams and designers
- Understanding of modern web apps and distributed systems
- Strong problem-solving and collaborative mindset
Benefits
- Competitive salary and equity
- Lunch and snacks
- Regular compensation reviews
- Pension scheme
- Life assurance
- Comprehensive health and dental insurance
- Flexible paid time off
- Maternity leave
- Cycle to Work Scheme