Lead Dispatcher

Role Overview

The Lead Dispatcher coordinates and manages daily waste collection operations across multiple sites, ensuring efficient route execution, timely customer service, and compliance with operational standards. This role serves as the central communication hub between drivers, supervisors, and customers, optimizing vehicle deployment and responding to dynamic operational challenges.

What You Will Do

Coordinate and oversee dispatch activities for a large group of routes spanning multiple sites, ensure timely and accurate route execution, analyze route data to identify opportunities for optimization, cost reduction, and service improvement.

Why It Might Be a Fit

The Lead Dispatcher is a self-directed role that requires excellent written and verbal communication skills, ability to remain calm and focused under pressure, and demonstrated commitment to workplace safety.

Requirements

• 3-8 years of Dispatching experience
• Completion of relevant undergraduate degree or certificate program
• Excellent written and verbal communication skills
• Ability to remain calm and focused under pressure
• Demonstrated ability to work independently
• Strong organization and time management skills
• Demonstrated commitment to workplace safety
• Knowledge of applicable traffic, transportation, and other laws and regulations
• Intermediate to excellent computer skills, including Microsoft Excel
• Defensive Driving (Knowledge of Smith System)
• Basic understanding of vehicle operations and limitations

Benefits

• Salary Range: USD $90,000.00/Yr. - USD $105,000.00/Yr.