Senior Client Success Manager

Role Overview

We are seeking an experienced, strategic, and client-focused Senior Client Success Manager to join our Client Delivery organization. This role is responsible for guiding clients through advanced adoption of Intus Care solutions, ensuring measurable value and long-term partnership success.

What You Will Do

Strategic Client Partnership & Value Realization, Platform Adoption & Enablement Leadership, Client Health Monitoring & Executive-Level Engagement, Cross-Functional Leadership & Client Advocacy, Team Mentorship & Enablement, Continuous Improvement & Documentation

Why It Might Be a Fit

5+ years of experience in client success, account management, healthcare operations, or SaaS customer-facing roles, Strong understanding of healthcare delivery models—PACE, value-based care, care coordination, or EMR/EHR workflows, Proven ability to manage senior-level client relationships and drive strategic outcomes

Requirements

• 5+ years of experience in client success, account management, healthcare operations, or SaaS customer-facing roles
• Strong understanding of healthcare delivery models—PACE, value-based care, care coordination, or EMR/EHR workflows
• Proven ability to manage senior-level client relationships and drive strategic outcomes
• Excellent communication, facilitation, and relationship-building skills, including comfort presenting to leadership teams
• Ability to interpret data, identify insights, and translate findings into meaningful recommendations
• Experience influencing cross-functional decisions and advocating for client needs
• Strong organizational skills and the ability to manage multiple complex accounts

Benefits

• Base salary range $120k- 130k
• Fully remote role based in the United States
• Not eligible for sponsorship