IT Desktop Support Engineer (Level 2)
ION GroupNew York, New York, United States
Posted July 30, 2024
65000 - 80000 USD year
Full Time
About the Company
ION Group is a visionary innovator delivering mission-critical trading and workflow automation software to financial institutions, corporations, central banks, and governments. By combining passion for automation with strategic insights, ION designs solutions that enhance decision-making, simplify complex processes, and empower people. The company's investments in R&D are shaping the future of automation and fostering a positive culture of continuous improvement.
Job Description
ION is seeking a Level 2 IT Desktop Support Engineer to join its US IT Service Desk team in New York. This role involves in-office support, user management, and troubleshooting of various IT issues. The team emphasizes strong technical skills, customer service, and proactive problem solving.
Requirements
- At least 4 years of experience in desktop support.
- Financial Services and Software Engineering environments preferred.
- At least 1-2 years of Level 2 support experience required.
- Basic network troubleshooting skills.
- Practical experience with Azure/M365, VMware.
- JAMF is a plus
- Certifications highly preferable
- BA or BS degree preferred
